Careers

Current Openings


If you…

  • are innovative
  • understand what it takes to be successful
  • are looking for the excitement of the hi-tech industry
  • would like to make a difference in an entrepreneurial company
  • want more excitement, challenges & rewards for your efforts
  • want to be a part of a dynamic team
  • Can demonstrate accountability and responsibility in your work

…Intelletrace is the establishment for you!

The Intelletrace Team

Our team cultivates independence and knowledge with endless opportunities to create your own reality.

Intelletrace is headquartered in Marin County and is growing at a rapid rate. We have the perks of a small family business with the abilities of all top carriers in our industry.

Our team is constantly being challenged by our clients to be creative and offer more products and services. These unique solutions separates Intelletrace from our competition.

The most successful candidate will be business savvy, career driven, goal-oriented, passionate about their career, personable and committed to making a contribution to the team.


If you are ready to energize your career, reap the rewards of your efforts and want to start feeling great about what you do, please send the position title, your resume and cover letter to hr@intelletrace.com to get your career going in an exciting direction.

All applicants are encouraged to download and complete the Intelletrace Employment Application. Completed applications can be submitted to the e-mail address above.

Note: this document is in "PDF" format and requires a program like Adobe Acrobat © Reader to complete.


Account Executive

The Intelletrace team is seeking an energetic person to be a part of one of the fastest growing industries in selling IT services ranging from bandwidth and consultancy to full network infrastructure support solutions to businesses worldwide. The right person will be able to communicate complex solutions, enjoy the challenge of a fast paced environment, and be willing to work hard to make a measurable impact on their career and the business.


Accounting Assistant

Our Accounting Department needs a reliable Accounting Assistant. The ideal candidate will be capable of learning our system with minimal supervision. He or she should be extremely organized and have great time–management skills. Attention to detail is mandatory. The Accounting Assistant will report to the Controller and work with the team to accomplish interdepartmental goals and quotas. If you’re hoping to join an established firm with excellent benefits, we’d love to hear from you!

Assists the Controller and Accounting Team as needed by performing various accounting and compliancy functions and audits.

General Accountabilities

  • Assists the Controller with reports on compliancy. *
  • Processes compliancy correspondence on a weekly basis. *
  • Audits customer billing once input into BillStream. *
  • Participates in month end review of all customer billing. *
  • Sends past due statements through QuickBooks to customers beyond payment terms. *
  • Follow up on collections with calls, escalations passed to accounting manager. *
  • Maintains inventory of office supplies and orders supplies on an as needed basis as well as special orders. *
  • Files vendor disputes and follows up with emails and calls weekly. *
  • Assists with Shipping and Receiving, completing labels, packing slips, entering documents into SaleForce. *
  • Filing invoices and related paperwork. *
  • Opens and distributes incoming mail on a weekly basis. *
  • Perform various clerical duties; such as word processing, data entry, photocopying, faxing and collating *
  • Operates standard office equipment efficiently; to include: *
    • multi-line telephone system
    • facsimile machine
    • photocopy machine
    • postage meter
    • calculator
    • computer/printer
  • Performs other related duties as assigned or requested. *

Job Qualifications

  • Minimum Education: Associate's Degree; combined experience and education may substitute for minimum education
  • Minimum Years Experience: 1 – 3; (Required)
  • Minimum Field of Expertise: 5 Years
  • Preferred Education: Bachelor's Degree
  • Preferred Experience: 3 – 5 Years
  • Preferred Field of Expertise: 5 Years

Competencies

  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information; Develops alternative solutions; Uses reason.
  • Customer Service – Manages difficult customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.
  • Oral Communication – Speaks clearly and eloquently; Listens and gets clarification when necessary; Responds informatively to questions.
  • Written Communication – Writes clearly and concisely; Edits work for spelling and grammar; Varies writing style to meet needs; Reads and interprets written information
  • Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources
  • Judgment – Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions
  • Dependability – Follows instructions; Takes responsibility for own actions; Completes tasks on time
  • Initiative – Seeks increased responsibilities; Seeks developmental growth; Solicits feedback regularly

Certificates and Licenses

  • Valid Driver's License

Physical Demands

  • Finger dexterity required.
  • Hand coordination required.
  • Occasionally required to:
    • sit
    • walk
    • use hands to finger, handle, or feel
    • reach with hands and arms
    • talk or hear
    • bend, lift or climb
    • lift light weights (less than 25 pounds)
    • lift moderate weights (25-50 pounds)
  • Specific vision abilities required for this job include:
    • close vision
    • distance vision
    • ability to adjust or focus

Work Environment

  • The noise level is usually moderate.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions *


Service Delivery Coordinator

The Service Delivery Team is looking for a person to successfully coordinate and deliver all assigned vendor orders (new circuits and cross-connects, phone services, physical network location moves, modifications to existing services, and cancellations), often with time-sensitive deadlines. This includes the execution of multifaceted projects typically consisting of a set of closely related projects or associated activities.

The position involves heavy levels of internal and customer facing communication. The primary objectives are providing excellent customer service and working with internal and external customers to ensure on time delivery in accordance with customer and company expectations.

General Accountabilities

  • Managing the full delivery of services (circuits, cross-connects, phones, managed hardware, physical network location moves) and ensuring time-sensitive deadlines are met
  • Communicating with management on the status of tasks and workflows; updating internal customers and setting accurate expectations
  • Working with vendors to coordinate deliverables, scheduling testing, managing troubleshooting and to validate billing
  • Managing the internal databases to accurately reflect service, system and vendor records
  • Contributing to vendor service reviews
  • Level 1 escalation contact; drive internal teams for delayed or missed delivery of key elements of project implementation including equipment, fiber, Infrastructure, and 3rd party vendors
  • Handle and resolve customer problems that are escalated for management attention
  • Interface directly with the customer to communicate resolution on escalation type requests for on-going project status & issues and response to questions. The communication vehicle will be via face-to-face meetings, email and/or conference calls at regularly scheduled intervals
  • Manage and Process Records, Cancellations and Disconnect orders in Salesforce
  • Create and maintain project work schedules, track customer requirements and translate customer requests into project deliverables.
  • Manage day to day project tasks for implementing Products and Services from close of sale through handoff to customer support.
  • Demonstrate proficiency in service delivery managing multiple projects
  • Coordinate other functional interaction to support implementations of projects
  • Monitor work-flow requirements to meet timelines and quality expectations
  • Demonstrate the ability to proactively prioritize needs and effectively manage resources
  • Perform other projects and responsibilities, as assigned.
  • Customer focus and desire to work effectively across functions in a continuous improvement and dynamic environment.
  • Demonstrate initiative to identify what needs to be done and do it before being asked or required by the situation
  • Demonstrate comprehensive understanding of products and services offered.
  • High attention to detail
  • High level of communication skills – both written and verbal

Job Qualifications

  • Minimum Education: Associate's Degree; combined experience and education may substitute for minimum education
  • Minimum Years Experience: 2 – 4; required
  • Minimum Field of Expertise: Customer Service background
  • Preferred Education: Bachelor's Degree
  • Preferred Years Experience: 3 – 5
  • Preferred Field of Expertise: IT, Customer Service, Telecom background

Certificates and Licenses

  • Valid Driver's License

Competencies

  • Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information; Develops alternative solutions; Uses reason.
  • Customer Service – Manages difficult customer situations; Responds promptly to customer needs; Responds to requests for service and assistance.
  • Oral Communication – Speaks clearly and eloquently; Listens and gets clarification when necessary; Responds informatively to questions.
  • Written Communication – Writes clearly and concisely; Edits work for spelling and grammar; Varies writing style to meet needs; Reads and interprets written information.
  • Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources.
  • Judgment – Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
  • Dependability – Follows instructions; Takes responsibility for own actions; Completes tasks on time.
  • Initiative – Seeks increased responsibilities; Seeks developmental growth; Solicits feedback regularly.

Physical Demands

  • Finger dexterity required.
  • Hand coordination required.
  • Occasionally required to:
    • sit
    • walk
    • use hands to finger, handle, or feel
    • reach with hands and arms
    • talk or hear
    • bend, lift or climb
    • lift light weights (less than 25 pounds)
    • lift moderate weights (25-50 pounds)
  • Specific vision abilities required for this job include:
    • close vision
    • distance vision
    • ability to adjust or focus

Work Environment

  • The noise level is usually moderate.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions *

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